Privacy policy

Section 1: Who We Are

Shenzhen Rizkallah Trading Co. Ltd., operating as 360TradeX ("360TradeX," "we," "us," or "our"), provides sourcing, consolidation, warehousing, quality inspection, packaging, international shipping, customs clearance, and fulfillment services for Amazon FBA sellers, Shopify brands, and global importers working with factories in China. This Privacy Policy explains what personal information we collect through our website, client portal, and services, how we use it, and the rights available to you.

Section 2: Information We Collect

We collect information depending on how you interact with us:

• Contact and account information: name, company name, email, phone number, business address, and login credentials for our client portal.

• Order and shipment details: product specifications, purchase orders, supplier and factory information, invoices, shipment tracking numbers, and customs declarations.

• Payment information: bank transfer confirmations, Alipay Business and WeChat Pay Business transaction references, and billing details. We do not store full card or bank account numbers; these are handled directly by our payment partners.

• Shipping and destination data: delivery addresses, Amazon FBA shipment plans, warehouse receiving details, and recipient contact information for consolidation and fulfillment.

• Technical data: IP address, browser type, device information, and usage data collected through our website and client portal via cookies and similar technologies (see our Cookie Policy).

Section 3: How We Use Your Information

We use the information we collect to:

• Coordinate sourcing, factory production, quality inspection, and consolidation on your behalf.

• Arrange warehousing, international shipping, and customs clearance for your shipments.

• Process payments and issue invoices for our service fees, product costs, and shipping and customs charges.

• Communicate with you about orders, shipment status, quality inspection results, and account matters.

• Comply with customs, export, import, and tax regulations in China and destination countries.

• Improve our website, client portal, and service quality, and detect and prevent fraud.

Section 4: How We Share Your Information

We only share your information with parties involved in fulfilling your order, and never sell your personal information. We may share data with:

• Verified factories and suppliers, limited to the order specifications needed to manufacture your product.

• Freight forwarders, customs brokers, and last-mile carriers, to move and clear your shipments.

• Warehouse and 3PL partners in China and destination countries, for storage, consolidation, and fulfillment.

• Payment processors, including Alipay Business, WeChat Pay Business, and our Chinese business bank account, to process payments and invoices.

• Customs and government authorities, where required for import, export, or tax compliance.

• Software providers that run our client portal, automation, and support systems, under confidentiality obligations.

Section 5: International Data Transfers

Because our operations are based in Shenzhen, China, and our clients and destination warehouses are located worldwide, your information is transferred between China, the country where your goods are manufactured or inspected, and the destination country of your shipment. We take contractual and technical steps to protect your data during these transfers, and we only work with factories, warehouses, and logistics partners who agree to safeguard the information we share with them.

Section 6: Data Retention

We retain your account, order, and shipment records for as long as your account is active and for a reasonable period afterward to meet accounting, customs, tax, and warranty obligations, typically up to seven years after your last order. Payment confirmations and invoices are retained as required by Chinese and destination-country tax law. You may request deletion of information we are not legally required to keep, as described in Section 7

Section 7: Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate account, order, or shipping information.

• Request deletion of information we no longer need for active orders, accounting, or legal obligations.

• Object to or restrict certain uses of your information.

• Withdraw consent for marketing communications at any time.

Section 8: Security

We use administrative, technical, and physical safeguards to protect the information in our client portal, order management system, and warehouse operations, including restricted access to client data, encrypted connections, and confidentiality agreements with our factory, warehouse, and logistics partners. No method of transmission or storage is completely secure, and we encourage you to protect your own account credentials.

Section 9: Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described in Section 7, contact us at privacy@360tradex.com or through your account manager in our client portal. We will respond within a reasonable timeframe and, where required by law, within the timeframe applicable to your jurisdiction.