Why you can trust us with your order
Importing is about trust. Here is exactly how we protect your money, your quality and your information.
The real risks, and what we do about each
- The supplier is not who they claimWe verify the business licence, visit the site and confirm whether it is the real manufacturer or a trading company.
- Production drifts from the sampleThe approved golden sample is the reference, and our inspectors compare production with it before you pay the balance.
- Quality problems found too lateWe inspect while goods are still at the factory, so rework happens there and not in your warehouse.
- Payment fraud and fake bank detailsBank details appear only inside your portal; we never ask you to pay a new account by email.
- Your design is copiedNDAs with you and, on request, NNN agreements with factories under Chinese law before files are shared.
- Details lost in translationOur team briefs factories in Chinese and every instruction is kept in writing in your portal.
Your money
- Every payment has an invoice in your portal, in USD or CNY
- A payment is marked received only after our team confirms it
- Your wallet is a ledger: balances are never overwritten
- The balance is normally paid after the inspection passes
Your quality
- The approved sample is the reference for production
- Inspections use AQL sampling with photo reports
- Factories are checked before you pay them
- Failed inspections are reworked before shipping
Your information
- Sign-in with a one-time email code, no password to steal
- Your files are private and shared through short-lived links
- Every company sees only its own orders
- Sensitive actions are recorded in an audit log
An order, protected at every step
- 01Factory checkedLicence, capacity and track record are verified before you pay any factory.
- 02Sample approvedYou approve the golden sample; it becomes the reference for production and inspection.
- 03Production followedFactory visits and updates in your portal while goods are being made.
- 04Inspected before the balanceAQL inspection with photos; the balance is normally paid only after it passes.
- 05Shipped with documentsPacking list, inspection report and shipping documents attached to your order.
Your design stays yours
An NDA protects what you share with us. For factories, an English-language NDA is often hard to enforce in China, which is why we can arrange an NNN agreement: Non-disclosure, Non-use and Non-circumvention, written under Chinese law and enforceable in Chinese courts.
We share only what a factory needs to quote or produce, and your files stay private in your portal, opened through short-lived links.
Questions and answers
How we handle defects, disputes and your data, in plain words.
See it for yourself
Create a free account and look around the portal.